If your order arrives damaged or is incorrect, Luve will provide a replacement or refund. Please contact us immediately so we can resolve the issue promptly. We recommend inspecting the goods before signing for delivery. If any visible damage is present, please note it and sign for the delivery as damaged. If inspection is not possible, please sign for the goods as “unexamined,” enabling us to file claims with our delivery partners. We advise sending a photo of any damaged goods to expedite the resolution process. Any damaged or defective goods should be reported to us within 24 hours of receiving the delivery.
Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods. Please note that you will be responsible for the return shipping costs. Refunds are subject to the returned goods being in perfect condition, unused, and complete in their original unopened packaging. Please allow 14 working days for the refund process. Delivery charges cannot be refunded. To return items, please email us at info@luvecoffeeroastery.uk
Refunds
Upon receiving and examining your return, we will send you an email to inform you that we have received the item. We will also notify you about the approval or rejection of your refund.
If your refund request is approved, the refund will be processed and credited back to your original method of payment or credit card within a specified number of days.
Delayed or Missing Refunds
If you have not yet received your refund, please check your bank account again.
Next, contact your credit card company as there may be a delay before the refund is officially posted.
You should also reach out to your bank, as it may take some time for the refund to be processed.
If you have followed these steps and still have not received your refund, please contact us at info@luvecoffeeroastery.uk
Exchanges
We only offer exchanges for defective or damaged items. If you need to exchange your purchase for the same item, please send us an email at info@luvecoffeeroastery.uk and ship the item to the following address: Unit 5, Homeland Farm, Ringwood Road, Three-Legged Cross, Wimborne, Dorset, UK, BH21 6QZ.
Shipping
To return your product, please mail it to: Unit 5, Homeland Farm, Ringwood Road, Three-Legged Cross, Wimborne, Dorset, UK, BH21 6QZ.
You are responsible for the shipping costs associated with returning the item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
For items with a value exceeding £50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
